Support and service policy

Service hours Service queue priority

Monday to Friday 1️⃣ 📱 WhatsApp

Morning 08:00 - 11:42 2️⃣ 💬 Online Chat

Afternoon 13:00 - 17:42 3️⃣ ✉️ E-mail / 🎫 Ticket on Movidesk (Opening directly through the Movidesk portal)

4️⃣ 📞 Phone

👉WhatsApp: https://wa.me/555137147050

⚠️Important: this number is exclusive for WhatsApp messages — calls do not work. Our support is fast and reactive here. 🚀✉️Email - suporte@demander.com.br

Email can be used to clarify doubts, report bugs, send backups.

💬Chat service

Online chat is only available to users logged into Demander Web.

📞Phone

51 -3714-7050

Remote access

In some situations it may be necessary to remotely access the

computer or mobile device, for this we use the software TeamViewer

or AnyDesk.

Remote access is only carried out with permission and in addition all

Remote accesses are recorded for the safety of our customers and attendants.