Billing policy
This section briefly but transparently presents the charging policy for the Demander product, as well as its modules, specific functionalities and derivative products.
For more details, we recommend contacting Demander’s commercial team, as, although this text provides the main information, we believe that a frank conversation is always the best way.
Our principle with partners and customers is based on win-win, collaboration and partnership.
1. Testing Period
Section titled “1. Testing Period”Demander offers a 15-day trial period, completely free and not automatically renewable.
During this period, the customer can use the system at no cost. After 15 days, the license will only be validated upon customer request; otherwise, access is blocked and no charges are generated.
To create a free testing environment, contact our commercial team:
📧 Commercial contact: comercial@demander.com.br
2. Activation, Deployment and Training
Section titled “2. Activation, Deployment and Training”The activation and implementation charge is made at the beginning of the customer’s use of the system. Additional training or retraining can be contracted separately.
If the customer cancels the service and contracts it again in the future, a new implementation and training fee will be charged. It is also possible to hire new training at any time, through a commercial proposal with a defined value and deadline.
Important: no charges are made without the customer’s express request. Any activation, implementation or training will only be invoiced after approval of the commercial proposal by the customer.
3. Maintenance and Monthly Fees
Section titled “3. Maintenance and Monthly Fees”Demander is a platform created to automate and optimize the commercial sector, and therefore has a monthly maintenance cost, according to the contracted plan.
To consult the modules and see if there is a cost, access our article “modules”.
The charge is made on unique active users, that is, different users who accessed the system throughout the month. Registered users who did not access the system during the period are not counted.
💡 Note: For all active companies in the system, at least one user will be counted for billing purposes.
Billing occurs on the first business day of each month, considering the previous month’s usage. So, even if a user only accesses the system once a month, it will be included in the next invoice.
The number of accesses made does not change the charge — what matters is how many different users used the system.
Invoices may be due on the 10th, 15th or 25th of each month.
4. Using Accounts on Multiple Devices
Section titled “4. Using Accounts on Multiple Devices”It is not possible for the same user (with the same access email) to use the system simultaneously on more than one device. For example: the user contato@demander.com.br cannot be logged in at the same time on two cell phones or two computers.
The system may appear to be functioning normally, but conflicts and data overwriting will occur during synchronization, due to:
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Offline operation: As the application operates offline, the information is loaded onto the device and follows a numerical sequence. If two devices use the same account, this sequence repeats itself, causing data loss when synchronizing.
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Uniqueness of releases: A user can overwrite changes made by another user simultaneously accessing the same account.
Therefore, it is mandatory for each person to have a unique username.
❓ Common Question
Section titled “❓ Common Question”“What if I access the mobile app and the web platform at the same time with the same account?”
No problem. Demander allows the same account to access different environments simultaneously — for example, the application and the web management panel. The restriction only applies to simultaneous access to the same environment.
Access permissions are configured according to the account profile: a seller without managerial access to the application will also not have this access to the web panel.
5. Customizations and Personalized Developments
Section titled “5. Customizations and Personalized Developments”Demander has a clear policy on customizations and on-demand developments:
-We make customizations based on a commercial proposal, which defines scope, value and execution time.
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Even if the request is relevant to the customer, it does not mean that it will be applied to the base product, as it may not suit the majority of users. The absence of a certain functionality is not considered an error or bug, but rather the current behavior of the system.
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Only requests that serve multiple customers and are strategic to the platform will be incorporated as product evolutions. The rest follow the individual commercial proposal process.
6. Additional Modules
Section titled “6. Additional Modules”Features not included in the Light and Standard plans, or those offered by integrated ERPs, are considered additional modules.
These modules can have:
- Extra monthly charge;
- Periodic billing (generally annual); or
- One-time activation fee, valid while the system is contracted.
Important: no additional charges are made without formal authorization from the customer.
7. Refund of Charges
Section titled “7. Refund of Charges”For charge refund requests, please see the Refund Policy, which details the conditions and deadlines for review. Demander is not responsible for requests outside the criteria defined in this policy.
8. Partnerships and Resales
Section titled “8. Partnerships and Resales”To find out about the resale, distribution or other partnership models policy, contact Demander’s commercial sector.
There are different ways to make the product available to customers, with or without integration with ERPs. Remuneration varies depending on the partnership model and the number of active clients.
📧 Commercial contact: comercial@demander.com.br