Recovery of unsynchronized orders on Mobile

Use order recovery when there are orders finalized on the device that have not yet synchronized with Demander Web (app error, need to clear the local database, or send failure). The salesperson generates the backup without support connecting to the device.

Note

Order Backup does not replace normal synchronization. Use it when synchronization failed or when you need to preserve orders before clearing the app. To delete an order still on the device, see How to delete an order on the device.

When to use Order Backup vs synchronize

Situation	What to do
Orders show as waiting for synchronization and the network is fine	Try to synchronize normally
The app shows an error, synchronization keeps failing, or you need to clear the database	Use Order Backup to export what is still only on the device
The order was already sent to Demander Web	Not a backup case; the order is already on the Web

How to run the backup

1. In the app, open the Support menu (support / help icon).
2. Tap Order Backup.

3. Select the orders you want to export.
4. Confirm the export.

5. Wait for the success message.

Caution

After they are exported by backup, those orders can no longer be edited on the device.

What the red icon / circle means

In the mobile order listing, the red indicator (icon or circle) shows that the order is still only on the device — finalized and pending synchronization with Demander Web.

While that indicator appears, the order has not reached the Web. In that case:

1. Try to synchronize.
2. If synchronization keeps failing, use Order Backup.

See also

• What is the difference between saved, in progress, finalized, released, and sent order?
• How to delete an order on the device
• Download the Demander app