How to register Sellers x Users

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This article explains the difference between Seller and User registrations in Demander, and shows how to configure them correctly.

Difference between Seller and User registration

In Demander there are two types of registration: Seller and User.

• The Seller accesses the Demander’s mobile app.
• The User accesses Demander Web.

To find out how to access each platform, see the article: How to access the platform?

There is an automatic link between the two: when registering a Seller, the system automatically creates a corresponding User.

⚠️ Attention: this link is only from Seller to User. In other words, if you change the password when registering the User, you will not be able to access the application. To guarantee access on both platforms, change the password in the Seller’s registration — this will also update the User.

How to register a Seller

In Demander Web, go to Sellers and click New. To save the registration, all mandatory fields must be filled in.

Below, the main fields are organized by tabs:

🗂 Data Tab

• Seller type: Can be registered as a Seller or Manager.
  • Non-Team Manager: Accesses all salespeople who do not belong to a sales team.
  • Manager with team: only views data from salespeople associated with your team.
• Code*: Unique identifier of the seller. It is not possible to repeat codes.
• Name: Name displayed in the app, on Demander Web and in records such as orders and customers. When changing the name, old records are also updated.
• Login: Email that will be used as the seller’s login to the app and Demander Web. It cannot be repeated between users.
• Password: Password to access the application and Demander Web. It must meet all minimum security requirements.
• Active: Inactive sellers cannot access the system and do not appear in the Manager’s list.

⚙️ Preferences Tab

• Initial order range: Defines the initial order number in the app.
  • In the Company Settings, “Seller” tab, there is the option “Use order number range by seller”.
    • If checked: each seller must have a different range, and repeating numbers will not be allowed, even between different sellers.
    • If unchecked: the numbering follows the seller’s sequence, allowing orders with the same number for different sellers.
• Current order: Indicates the current order number in the app.
• Final order range: Defines the limit for the number of orders.
  • Once you reach the limit, you will not be able to issue new orders until you change the range.
  • The change can be made via Demander Web and must be synchronized by the seller to update the track in the app.
• IMEI: If informed, the seller will only be able to access the app on the device with that IMEI.

🧩 Configuration Tab

• Price lists you can view: Defines which price lists the seller can see.
  • If left blank, the seller will see all registered lists.
  • If a customer has another price list, it will be listed, but no products will appear when starting a new order.
• Branches that can be viewed: Defines which branches the seller can access.
  • If you leave it blank, all registered branches will be visible.
  • The field display can be changed in Field Requirements.
• View company sales summary in sync:
  • ⚠️ Only for Android Demander and Manager type users.
  • Shows the company’s total sales on the synchronization screen, for example:
    • Total Sales for the day: R$ 10,000.00
    • Total Sales for the month: R$ 100,000.00
    • Total Sales last month: R$200,000.00
  • ⚠️ Only considers orders issued by Demander, unrelated to billing.

• Allows you to edit customers: Activates the permission to edit customer records.

  • It must also be enabled in Company Settings → Salespeople.

• Allows you to register customers: Allows you to register new customers.

  -It must also be enabled in Company Settings → Salespeople.

• Thermal Printing Type: Choose from:

  • According to Company Configuration: configured in the additional settings tab on the [Company Settings] screen (https://sistema.demander.com.br/dinamico/configuracoes-da-empresa/)
  • Activate the new printing model: sends data line by line to the portable printer; accents and special characters are removed.
  • Keep the old printing model: sends data as an image to the printer; Accents and special characters are retained.

• Validation of geographic coordinates when saving order: Requires validation of delivery address coordinates.
• Show Dashboard button on mobile: Adds a shortcut to Dashboard on the app screen.
• Indicator panel behavior: Defines how the metrics carousel works on the application’s home screen.
• Behavior of the order listing/issuance screen in iOS*:
  • Demander iOS native (Swift): first order screen, not recommended, with limited functionality.

• Behavior of the Pricing Policies module:
  • According to company configuration: follows the standard configuration.
  • Disabled: module will not be activated.
  • Enabled and allows manual rule: allows you to add rules manually.
  • Enabled and does not allow manual rules: active, but does not allow manual changes.
• Flex Balance Calculation: Defines how the flex balance will be calculated. This configuration is related to the Flex Balance Module.
  • According to company configuration: follows existing configuration in Company Settings -> Additional settings -> Make the Flex Balance button visible on Demander mobile.
  • Enabled: always calculates the flex balance.
  • Disabled: does not calculate flex balance.

How to view and edit a User

In Demander Web, go to Users. All users registered with the company will be displayed.

• It is possible to create a new user directly on this screen, if the objective is to manage via the Web only. To place orders, it is recommended to first create the Seller and then edit the corresponding User.

• If blocked due to a failed login attempt, unlock on this screen.

⚙️ Permissions and access to screens are configured through User Groups.

For more details, see the article: How to register User groups.

Difference between User type Company x Salesperson

• Company: accesses all the screens that a seller has, plus some exclusive ones.
• Seller: only views their own data.

Users of the Seller type are created automatically when registering the Seller.

To register a user for an existing Seller, always start from the [Sellers] screen (https://sistema.demander.com.br/dinamico/vendedores).