Order Status Change Notification Module
In this article we will talk about the Order Status Change Notification Module, which allows the company to notify its customers via WhatsApp when an order changes status on Demander.
Benefits
Section titled “Benefits”- Customer is always updated with order information.
- He automatically receives a notification when changing the status, he doesn’t need to ask the seller for the status of the order.
- Each status can have a different message configured.
How does it work?
Section titled “How does it work?”- For each order status in https://sistema.demander.com.br/dinamico/status-do-pedido, in the Whats Notification tab, you must register the message that will be sent, this activates the status to start sending immediately.
- Example message.
- We provide several variables to personalize the message, they can be accessed by clicking on the question mark
Message examples
Section titled “Message examples”- As each status can have a different message, it is easy to customize for each situation, here are some examples of how the customer receives the message.
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Frequently asked questions
Section titled “Frequently asked questions”How to activate the Order Status Change Notification Module?
Section titled “How to activate the Order Status Change Notification Module?”- Contact our commercial team.
- Important: Before activating the module, you must have a WhatsApp number for your company.
Where is the notification sent?
Section titled “Where is the notification sent?”- At the moment the notification is sent to Whatsapp, in the future there may be other means of sending it.
- Who receives the notification?
- The customer receives the notification on the telephone numbers entered in their Demander registration in the Telephone 1 and Telephone 2 fields.