WhatsApp Business Integration Privacy Policy

Privacy Policy

Last updated: July 1, 2026

DEMANDER FORÇA DE VENDAS LTDA respects the privacy of its users and customers and is committed to protecting personal data processed through its systems and integrations.

This Privacy Policy describes how data is collected, used, stored and protected when our application uses Meta Platform services, including the Official WhatsApp Business API.

1. Company identification

Corporate name: DEMANDER FORÇA DE VENDAS LTDA

CNPJ: 37.868.347/0001-60

Address: Rua Bento Rosa, nº 4000, Tecnovates, Building 20, Room 401 Carneiros neighborhood Lajeado/RS – CEP 95913-470

Website:https://www.demander.com.br

Contact email:suporte@demander.com.br

2. Purpose of the application

Our application performs integrations between business systems and Meta’s Official WhatsApp Business API, allowing companies to send, receive and manage messages from their customers in a secure and automated way.

3. Data processed

Depending on the use of the application, the following data may be processed:

Contact name;
Telephone number;
Content of messages sent and received;
Date and time of interactions;
Identifiers provided by the Meta Platform;
Technical information necessary for the integration to work;
Authentication data and access logs.

We only process the data necessary to perform the contracted services.

4. Purpose of treatment

The data is used exclusively for:

enable communication between companies and their customers;
send and receive messages using the Official WhatsApp Business API;
record service histories;
provide technical support;
ensure the security of the platform;
comply with legal and regulatory obligations.

Data is not sold, rented or shared for third party marketing purposes.

Data may be shared only when necessary to provide services, including:

Meta Platforms, Inc. (Facebook and WhatsApp Business Platform);
cloud infrastructure providers;
suppliers contracted for hosting, monitoring and security of the platform.

All partners are subject to confidentiality and data protection obligations.

6. Information security

We adopt technical and administrative measures compatible with best market practices to protect data against unauthorized access, loss, alteration or improper disclosure.

These measures include access control, encryption when applicable, systems monitoring and audit records.

7. Data retention

The data will only be stored for the period necessary to provide services, comply with legal obligations or regularly exercise rights.

After this period, the data may be deleted or anonymized.

8. Rights of the holder

Under the terms of the General Data Protection Law (Law No. 13,709/2018), the holder may request:

confirmation of the existence of treatment;
access to personal data;
correction of incomplete or incorrect information;
anonymization, blocking or deletion, when applicable;
data portability;
revocation of consent, when this is the legal basis of the processing.

9. Data deletion request

If you wish to request the deletion of your personal data related to the services provided by Demander, please send a request to:

E-mail:suporte@demander.com.br

The request will be analyzed and responded to in accordance with current legislation and applicable legal obligations.

10. Use of the Meta Platform

Our application uses the Official WhatsApp Business API provided by Meta.

Use of the application is also subject to the Meta and WhatsApp Business Terms of Service and Privacy Policies.

11. Changes to this PolicyThis Policy may be changed periodically to reflect legal, regulatory changes or improvements to our services.

The latest version will always be available on this page.

12. Contact

If you have any questions about this Privacy Policy or the processing of personal data, please contact:

DEMANDER SALES FORCE LTDA

CNPJ: 37.868.347/0001-60

Rua Bento Rosa, nº 4000, Tecnovates, Building 20, Room 401

Carneiros – Lajeado/RS – CEP 95913-470

Email: suporte@demander.com.br

Website: https://www.demander.com.br