Order Integration Monitoring via WhatsApp

Overview

In sales and invoicing workflows, order integration stability is critical to prevent operational bottlenecks. Connection drops, ERP instability, or network issues often cause orders to stop syncing without the team noticing immediately.

To address this, Demander features Order Integration Monitoring, which sends timely proactive alerts to a WhatsApp group whenever no orders are imported within a predetermined time window.

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How Does It Work?

1. Parameter Configuration: In Demander, set a tolerance threshold interval (e.g., if no order arrives within X minutes or Y hours).
2. Continuous Monitoring: The system continuously monitors the incoming flow of new orders for the company.
3. Triggering Notifications: If the time limit expires without any order being integrated, the automated bot triggers an alert notification directly to the configured WhatsApp group, enabling the team to take preventive action before any operational impact occurs.

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Prerequisites

• A dedicated WhatsApp group created exclusively for operational alerts.
• Adding the Demander Bot as a member/administrator of the group.
• Administrative access in the Demander web panel to configure the routine.

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Step-by-Step Configuration

1. Preparing the WhatsApp Channel

1. Create a WhatsApp group including the team members responsible for monitoring and billing/invoicing.
2. Add the Demander Notification Bot phone number to this group.

2. Configuration in the Demander Panel

1. Access the web panel with administrative credentials.
2. Navigate to the Integration Monitoring screen (or Integrations > Alerts).
3. Select the Company / Branch you want to monitor.
4. Set the Tolerance Interval:
   • Example: Trigger an alert if no orders are integrated within 30 minutes, 1 hour, etc.
5. Link the registered WhatsApp group.
6. Click Save.

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Frequently Asked Questions (FAQ)

When is the alert triggered?

The alert is only triggered if the configured time interval elapses without any order import activity through the integration.

What should I do upon receiving an alert on WhatsApp?

1. Check your internet connection status and local ERP server availability.
2. Verify if the Demander integrator service is running.
3. If the integrator is active and the issue persists, contact technical support immediately.

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Tip for the Support and Customer Service Team

Whenever a customer opens a ticket reporting: “The order did not import” or “The integration stopped”, investigate the root cause and seize the opportunity to present and recommend activating Order Integration Monitoring via WhatsApp. This allows the customer to act proactively instead of only noticing missing orders hours later.

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Need help activating this feature in your operation? Contact our support team!